Canotec Service
> Client Satisfaction Audit
To ensure that quality service is maintained at all times, please complete the following questionnaire. Continued improvement may only be achieved with the help of customer feedback.
Your Details:
Name*:
Company*:
Email*:
Please indicate the level of service your company has received in the following areas:
Excellent
Good
Average
Poor
Fault logging and call control:
Response time:
Engineer's technical ability:
Fault repair efficiency:
Workshop repair/turnaround:
Telephone support:
Staff politeness:
Advice on upgrades/new purchases:
Installation or upgrade work:
Please rate the overall service you have received:
Please help us to cater for your future requirements by answering the questions below:
Do you have any equipment that needs to be added to your maintenance agreement:
Yes
No
Is your company planning to upgrade any existing software/equipment:
Yes
No
Is your company planning to purchase any new equipment within the next 6 months:
Yes
No
Is your company planning to move premises in the near future:
Yes
No
Finally, please take the opportunity to make any other comments in the space provided below. All comments regarding personnel will be treated in the strictest confidence:
